Professional, reliable, and cost-effective omnichannel contact center solutions for corporate, education, government, and nonprofit customers.
Setting the pace for CX excellence.
MARCH East provides information and communication technology that delivers tech-enabled outsourced contact center solutions to private and public sector entities. MARCH East delivers exceptional customer experiences through voice, non-voice, tech-enabled, and digital BPO and contact center solutions. Utilizing the latest tools for Artificial intelligence content moderation, content tagging, and review moderation, MARCH East represents some of the most well-known brands in the United States to monitor and moderate their publicly-facing social media channels. Located in the Washington DC National Capital Region, MARCH East is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Department of Veterans Affairs Certified Veteran Enterprise (CVE).
MARCH East was formed in 2018 delivering services to corporate, education, government, and nonprofit customers. MARCH East provides military and veteran-focused services to customers such as the U.S. Army, Department of Veterans Affairs, Sleep Number, AARP, and many others. MCI’s customer service outsourcing provides the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Headquartered in Iowa City, IA, MCI has sixteen customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, California, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, and Texas.
The MARCH East - MCI partnership enables MARCH to deliver big business technology, expertise, and market presence with small business agility and cost-effectiveness.
MCI’s customers include, but are not limited to SiriusXM, OnStar, General Dynamics, Georgia-Pacific, Norton-Life Lock, and over 100 others.
MARCH East’s Omnichannel Contact Center Solution (OCCS) is the answer.
MARCH OCCS helps government agencies to deliver exceptional customer experience efficiently and cost-effectively. MARCH OCCS enables government customers to get the service they need, whether with a live agent or real-time self-service options, using the communication channels of their choice.
Through MARCH’s cutting-edge technology, agents can interact seamlessly with customers moving between various channels and touchpoints to provide superior service regardless of the channel. The result is increased customer engagement, elevated customer service experience, happier customers, and better mission accomplishment.
Technology Services and Automated Contact Center Solutions
Over 5,000 Brick and Mortar Seats in Geographically Redundant Regions
Unlimited Work-At-Home Capacity
Custom and Highly Scalable Telephony
Chatbot and AI Support
Digital Agent Support
Enhanced IVR/IVA Support
TCPA Compliant Telephony
Robotic Process Automation
Managed Services
Custom Reporting
Intelligent Analytics
Application Software Support
Telehealth Support
Contact us today to discuss how MARCH East’s Omnichannel Contact Center Solution can help empower your organization to deliver better, more reliable, and cost-efficient service.
Services
Telemarketing Services
Inbound Teleservices
Outbound Teleservices
Customer Service
Tier 0-2 Help Desk Support
Refunds & Claims Support
Billing & Invoicing Support
Back Office Administration
Chat, Email & SMS Support
Social Media Management
Lead Generation
Surveys & Market Research
Content Moderation
Contact us today.
Our consultants have experience helping organizations find the right mix of technology, people, and processes to deliver top-quality service to their customers. Give us a call or shoot us an email today.
Business Information
Federal ID: 83-1000880
SAM: Active
DUNS: 0812759966
CAGE: 86PF6
Diversity Status
Service Disabled Veteran Owned Small Business (SDVOSB), Department of Veterans Aairs Certified Veteran Enterprise (CVE)
